all commissions are final sale. once you paid the down payment, you can get your money back up until I start your painting. once I start your custom painting, the down payment can no longer be refunded. you do not have to buy the painting or pay the rest if you do not wish to, but you will not get the down payment back.
items on sale also can not be returned
original paintings are also final sale and can not be returned.
to be eligible for a return of a regular item, such as a print, your item must be in the same condition that you received it and in its original packaging. you will also need proof of purchase. to start a return, fill out the contact box below. you can also contact me with any other return questions:) if your return is accepted, you will be sent a return shipping label. items sent back without first requesting a return will not be accepted. if accepted, your money will be refunded shortly after.
if your item appears damaged from the shipping process or it appears you received the wrong item, please contact me, so then I can evaluate the issue and make it right. if the item that came damaged was a print, then I will send out a completely new order of the print(s) for you, as long as that print is still in stock. but if the item was a painting, then my only option is to refund the amount I get back from the insurance company as my art is one of a kind.