all commissions are final sale. once you paid the down payment, you can get your money back up until I start your painting. once I start your custom painting, the down payment can no longer be refunded. you do not have to buy the painting or pay the rest if you do not wish to, but you will not get the down payment back.
items on sale also can not be returned
original paintings are also final sale and can not be returned.
my prints are made and shipped by the company Gelato, so I do not handle them or the return issues. but, if you have a problem with your print, reach out to me explaining the issue, include photos of the product and packaging, and state whether you would like a refund or a new print shipped to you, and I will forward that information to Gelato and get your issue worked out!